Video Consultation course

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    Tutor: Royal College of Surgeons
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Course Overview

Many healthcare staff are now carrying out consultations using video calls. This is often a type of consultation that staff have not encountered prior to COVID-19 and can be an area of anxiety. Building on the previous course on telephone consultations, this course shows you how to apply the core skills of the Calgory-Cambridge Guide to video consultations provides a structured and patient-centered approach.


This course has five sections

  • Objectives
  • View tutorials
  • Scenario 1: Video consultation
  • Scenario 2: Video consultation - Poor version, Good version
  • Course take aways

Learning of objectives on this course

Understand the impact of using telecommunication for your consultations.

Be aware of:
Be aware of key communication skills for safe and effective video consultations

Reflect on:
Have reflected on and identified key communication skills to enhance your video consultations with patients and their families.

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