Communication skills for telephone consultation
Tutor: Royal College of Surgeons
Many healthcare staff are now carrying out consultations on the telephone. This is often a type of consultation that staff have not encountered prior to COVID-19 and can be an area of anxiety. Applying the core skills of the Calgory-Cambridge Guide to telephone consultations provides a structured and patient-centered approach.
This course contains four sections as follows:
Discuss: Discuss advantages and disadvantages of telephone consulting
Identify: Identify key skills from the Calgary Cambridge Guide which are particularly important for telephone consultations.
Understand: Understand how to apply the Calgary Cambridge Guide to telephone consultations including delivering bad news on the phone
Appreciate: Appreciate the impact receiving bad news can have on patients